Privacy and Cookie Policy

Last Updated September 4, 2019

The privacy of your personal information is of the utmost importance to Alpha Translations Canada, Inc., d.b.a RWS Alpha its subsidiaries and affiliates (“RWS Alpha”, “we”, “us” or “our”, as appropriate). This Privacy and Cookie Policy (“Privacy Policy”) covers the information that RWS Alpha collects about you or that you provide to RWS Alpha online through its website located at alpha.rws.com (the “Site”). It also explains how RWS Alpha uses cookies and similar technologies. By providing RWS Alpha with your personal information or by visiting the Site, you agree to be bound by the terms and conditions of this Privacy Policy.

You may request a copy of this Privacy Policy by contacting RWS Alpha as follows:

Mailing address:
216-636 King Street,
Spruce Grove, Alberta, Canada T7X 4K5

Email: privacy@rws.com

Telephone: +1 (780) 962-7821

Attention: Tanja Mueller, Privacy Officer

 

What is Personal Information?

Personal information is information about an identifiable individual. This may include, for example, an individual’s name, home address, phone number and personal financial information. However, not all information RWS Alpha collects about or from you is necessarily considered personal information. 

Information Collection and Use

We collect and use the following information on our Site:

Information you Provide

We may, from time to time, collect information that you provide to us, some of which may be The purpose for which we collect your Personal Information is for us to contact and identify you, improve the content of our Site, improve our services, respond to quote inquiries, provide you with requested reference documents, customize the content and layout of our Site for each user and, if you consent, to contact you for marketing purposes. We will only collect and use your Personal Information for the purposes described above.

In association with these stated purposes, RWS Alpha will store and process customer inquiries including, but not limited to, requests for quotes and Client Reference Guide materials, through a third-party website hosting service, Hubspot, Inc. (“Hubspot”), based in the United States. Hubspot will only collect, store, use and process your Personal Information for the purposes of forwarding the specifics of the customer inquiry or document request to RWS Alpha’s Projects Department.

We will not disclose your Personal Information to any other third party unless (a) legally required to do so at the request of a government authority; (b) to protect any person from death or serious bodily injury; (c) to prevent fraud or the abuse of our users, or (d) to protect our rights.

Technical Information

When you visit or access the Site, RWS Alpha may collect, using electronic means, technical information. This information may include the Internet Protocol (IP) address of your computer, browser type, browser version, the pages of the Site you visit, the time and date of your visit, the time spent on those pages, operating system, resolution of screen, location, language settings in browsers, the site you came from and searched for keywords (if arriving from a search engine). This technical data is aggregated and used to measure and improve the effectiveness of our Site.

Tracking and Cookies Data

RWS Alpha uses “cookies” to deliver content that is specific to your interests and to keep track of your preferences. “Cookies” are small text files that help identify you and your preferences when you return to RWS Alpha’s Site. When your browser accesses the Site, RWS Alpha’s server checks your browser settings to see if it is permissible to store this identification information on your computer. “Cookies” are not programs and are not known to be damaging to your computer. “Cookies” are also used to help determine how many unique users access pages on the Site and may direct specific advertising content to you on selected pages.

We may use cookies and similar tracking technologies to record your session information, record specific information on what pages you access or visit, record past activity on the Site in order to provide better service when you return to the Site, ensure that you are not repeatedly sent the same banner ads, and customize Web Page content based on your browser type or other information that you send. You may block the use of cookies by activating the settings in your browser, but if you choose to withhold consent, or subsequently block cookies, you may not be able to access all or part of the content of the Site.

Accessing Personal Information

If you wish to access, review, verify, or correct your Personal Information, we ask that you contact our Privacy Officer, in writing, using the contact information set out above. Please note that there may be instances where applicable legal or regulatory requirements will allow or require RWS Alpha to refuse to provide you with some or all of your Personal Information.

Excepting those situations where your Personal Information is required to be retained by applicable legal or regulatory requirements or where it is needed to comply with a legal obligation, you may, at any time, withdraw your consent to all or part of RWS Alpha’s collection, use, and disclosure of your Personal Information by giving reasonable notice, in writing, to our Privacy Officer.

Individuals inquiring about purchasing our services and products may elect to not allow RWS Alpha to use their mailing and email addresses for marketing and promotional communications.

If you choose to withdraw your consent for or restrict RWS Alpha’s collection, use, and or disclosure of your Personal Information, you may not receive certain communications from RWS Alpha that may be of interest to you and RWS Alpha may be unable to provide certain services to you.

Retention of Personal Information

RWS Alpha will retain your Personal Information only for as long as needed to meet the reasons for which it was collected, except as otherwise permitted or required by applicable legal or regulatory requirements. In addition, RWS Alpha will comply with any court orders that may be received requiring us to disclose information from our database.

Sharing of Personal Information  

Except as mentioned in this Privacy Policy, unless RWS Alpha has your express consent, RWS Alpha will not sell, rent, share or trade your Personal Information to any third party, except to internal service providers that RWS Alpha uses to facilitate or outsource one or more aspects of the operation of its Site or its business. These internal service providers are subject to confidentiality agreements with RWS Alpha and other legal restrictions that prohibit their use of the information RWS Alpha provides them for any purpose other than to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.  

From time to time, RWS Alpha may be required to provide Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. RWS Alpha also reserves the right to report to law enforcement agencies any activities that RWS Alpha, in good faith, believes to be unlawful. RWS Alpha may release certain Personal Information when RWS Alpha believes that such release is reasonably necessary to protect the rights, property, and safety of others and RWS Alpha.

Sale of the Business  

In the event that RWS intends to sell or transfer ownership or control of any or all of its business, operations or services to a third party, RWS reserves the right to disclose your Personal Information to a potential buyer both before and after the purchase. RWS will require that the receiving party agree that they will be bound by the provisions of this Privacy Policy and that they will only use and disclose your Personal Information as RWS is entitled to under this Privacy Policy. In the event the sale does not go through, RWS will require the potential purchaser to not use or disclose your Personal Information in any manner whatsoever and to completely erase same. 

Intra-Group data sharing/transfer

RWS Alpha may from time to time share your Personal Data with other RWS branches, subsidiaries, affiliates and holding companies (i.e. intra-group) or with third parties where appropriate or relevant.

Transfer of Personal Information Outside of Canada 

RWS Alpha’s head office is located in Spruce Grove, Alberta, Canada. In some cases, Personal Information that RWS Alpha manages may be processed in Canada and may be disclosed, processed and stored outside of Canada in the United Kingdom, European Union, the United States, and Argentina.  This information may, therefore, be available to government authorities under lawful orders and laws applicable there.  RWS Alpha’s electronic business records are currently maintained on a secure server located in Spruce Grove, Alberta, Canada, although this may change over time.

International Users 

At times, our Site may be accessed by an international audience.  By visiting our Site and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy.  In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own.  By providing us with your data, you consent to the transfer of such data. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and Canadian law. 

Links to Other Web Sites

The Site may contain links to other websites. We provide these links as a service and we do not necessarily support or endorse the information. We are not responsible for the content and privacy policies of other websites. Information that you disclose to a third party during the course of accessing the Site will be subject to the privacy policy of that third party. We encourage you to examine each website’s privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability and correctness of material and information found there.

Contacting RWS Alpha

If you wish to make an inquiry about this Privacy Policy, withdraw your consent, or make a request to access, review, verify, or correct your Personal Information, please contact:

Mailing address:
216-636 King Street
Spruce Grove, Alberta, Canada T7X 4K5

Email: privacy@rws.com

Telephone: +1 (780) 962-7821

Attention: Tanja Mueller, Privacy Officer

Please be careful whenever sending Personal Information to us via e-mail. E-mail is generally not a secure means of transferring information. We therefore provide secure client portals for document uploads or encourage the use of e-mail encryption to communicate with us.  

Updates to this Privacy Policy 

RWS Alpha may review and revise this Privacy Policy from time to time in order to update our privacy commitment and ensure compliance with applicable privacy laws. RWS Alpha will update the version number and date of this Privacy Policy each time it is revised.

Your continued use of the Site, after RWS Alpha posts any modifications to this Privacy Policy, will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

From time to time, RWS Alpha may use your information for new, unanticipated uses not previously disclosed in this Privacy Policy.  If RWS Alpha’s information practices change at any time, RWS Alpha will post the changes to this Privacy Policy on our Site to notify you of the changes and provide you with the ability to opt out of any new uses.

Version 2 - September 4, 2019